Digital Commerce is defined as those activities related to buying and selling goods and services through digital channels as well as the Internet, networks for mobile and infrastructures for commerce.
Continuous digitization in both B2B and B2C leads to extreme changes in customer behaviors and expectations, from the way they research a product/service, consider and complete a purchase or show loyalty to a brand, to the way they communicate all of this to their peers/friends/acquaintances.
Today, digital commerce is more than just a sales channel. For example, according to recent studies, 65% of customers search for a product online before going to the physical store.
We help you create a consistent customer experience across all contact points and build a strategy for understanding and remembering a customer’s interactions through the contact points in order to offer an even better service.
Many retailers still have gaps in their cross-touchpoint experience, and we help you build a system to enhance these tools to encourage customer purchases.
We help you through an OMNICHANNEL strategy to sell your products through digital channels, for example
- B2B AND B2C E-COMMERCE PORTALS AND WEBSITES
- B2B AND B2C E-COMMERCE APP
- SOCIAL MEDIA
- AUGMENTED AND VIRTUAL REALITY APP